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Terms and Conditions

These Terms and Conditions govern your use of our platform and form a binding agreement between you and Britsino. By creating an account with us, you confirm that you accept these terms in full and agree to use our services responsibly and lawfully.

Under Curaçao licence 8048/JAZ, we operate Britsino as a regulated online gambling platform offering casino games, live dealer tables and related services. These terms apply to every visitor and registered player, and we reserve the right to amend them at any time. Continued use of our platform after changes take effect constitutes acceptance of the revised terms.

We recommend checking this page periodically. Material changes will be communicated through your account where reasonably practicable.

2. Account opening and eligibility

All users must be at least 18 years old to register an account with us. We require accurate, current and complete personal information during registration, including your full name, date of birth, residential address and a valid payment method. One account per person, household and IP address is permitted.

Users must not register on behalf of another person or use false identity details. Accounts found to violate this rule will be closed and any related funds may be forfeited in accordance with our fraud prevention policy.

3. KYC and identity verification

Account verification exists to confirm your identity, protect against fraud and satisfy our regulatory obligations under Curaçao licensing requirements. We may request documents such as a government-issued ID, proof of address and payment method confirmation at any stage of your account lifecycle, not only before withdrawal.

We reserve the right to suspend accounts pending verification. Failure to provide requested documents within a reasonable timeframe may result in restricted access or account closure.

4. Account security and password confidentiality

Your security is our priority, and we ask that you keep your login credentials confidential at all times. You are responsible for all activity carried out through your account, whether authorised or not. We encourage strong, unique passwords and recommend enabling any additional security features we make available.

Notify us immediately if you suspect unauthorised access to your account. We are not liable for losses arising from compromised credentials where reasonable security steps were not taken by the user.

5. Deposits and account funding

We accept deposits through a range of payment methods displayed in your account cashier. Deposits must be made using payment instruments registered in your own name, and in British pounds where applicable. We do not accept third-party payments under any circumstances.

Minimum and maximum deposit limits vary by payment method. We reserve the right to reverse deposits made in error or in breach of these terms.

6. Withdrawal procedures and verification

We want to be clear about how withdrawals work. Once requested, withdrawals are processed after successful identity verification and a review of account activity, including deposit history and bonus usage. Processing times depend on the payment method selected and may take several business days.

We reserve the right to request additional documentation before releasing funds. Withdrawals may be declined or delayed where fraud, bonus abuse or breach of these terms is suspected.

7. Bonus rules and wagering requirements

Bonus terms are in place because promotional offers carry specific conditions that must be met before related winnings become withdrawable. Each bonus includes its own wagering requirement, eligible games and expiry period, all detailed on the relevant promotion page. We ask that you read these terms carefully before opting in.

Bonus abuse, including the use of multiple accounts or coordinated betting patterns to extract bonus value, is strictly prohibited. We reserve the right to void winnings, cancel bonuses or restrict accounts involved in such activity.

8. Inactive and dormant accounts

Accounts with no login activity for twelve consecutive months are classified as dormant. We may apply an inactivity fee to dormant accounts holding a balance, as disclosed within your account terms. Notification will be sent to your registered contact details where possible before any fee is applied.

You may reactivate a dormant account by logging in and completing any outstanding verification steps. Unclaimed balances in closed accounts are handled in accordance with our internal dormancy policy.

9. Game fairness and RNG systems

Your experience depends on fair and tested gameplay, which is why all games on our platform use certified random number generator technology supplied by licensed software providers. Return-to-player percentages are published where available on individual game information pages. We do not manipulate outcomes or interfere with game results.

Technical errors or malfunctions may occasionally affect displayed results. In such cases, the game rules of the relevant provider take precedence, and we reserve the right to void affected rounds.

10. Prohibited conduct and fraudulent activity

Under Curaçao licence 8048/JAZ, we are obligated to prevent and report fraudulent, abusive or illegal conduct on our platform. Prohibited activities include but are not limited to the use of bots, collusion between players, exploitation of software errors, chargebacks without cause, identity fraud and the creation of duplicate accounts. We actively monitor account behaviour and transaction patterns to detect such conduct.

Players found engaging in prohibited activity will have their accounts suspended or permanently closed. Any winnings generated through prohibited conduct will be voided, and affected funds may be withheld pending investigation. We reserve the right to report suspected criminal activity to relevant authorities, including law enforcement where appropriate.

These measures exist to protect both our platform and our wider player base from financial and reputational harm.

11. Responsible gambling and self-exclusion

We provide tools to help you manage your play, including deposit limits, loss limits, session reminders and self-exclusion options accessible through your account settings. Self-exclusion can be set for a defined period or indefinitely, and once activated cannot be reversed before the chosen period ends.

Gambling should remain an enjoyable activity, not a source of financial or personal difficulty. If you feel your gambling is becoming a concern, we encourage you to use the tools available or seek independent support.

12. Complaints and dispute resolution

There's no ambiguity here regarding how complaints are handled. Any dispute relating to your account, a transaction or gameplay should first be raised with our support team, who will investigate and respond within a reasonable timeframe. We aim to resolve the majority of complaints internally.

Where a resolution cannot be reached, you may escalate the matter to an independent dispute resolution service recognised under our Curaçao licence. Details of the applicable service will be provided upon request.

13. Intellectual property rights

All users must respect the intellectual property contained on our platform, including our branding, software, graphics, text and game content, which remain the property of Britsino or our licensed content providers. You may not copy, reproduce or distribute any part of our platform without prior written permission.

Unauthorised use of our intellectual property may result in legal action. This protection extends to any derivative works created using our materials.

14. Anti-money laundering policy

Account verification exists in part to satisfy our anti-money laundering obligations under applicable Curaçao regulatory frameworks. We monitor deposits, withdrawals and gameplay patterns for signs of suspicious financial activity, and we reserve the right to request source-of-funds documentation at any point in the account relationship. This applies regardless of account history or previous withdrawal approvals.

Accounts showing indicators of money laundering, structuring or other financial crime will be suspended immediately pending investigation. We may be required to report suspicious activity to relevant financial intelligence authorities, and we will cooperate fully with any lawful investigation into account activity.

15. Voluntary account closure

Your account, your choice. You may request closure of your account at any time by contacting our support team, and we will process the closure once any pending transactions or verification checks are complete. Remaining balances will be returned using an approved payment method where identity verification has been successfully completed.

Closed accounts cannot be reopened for promotional purposes, and reactivation is subject to re-verification. We retain certain account records after closure in line with our regulatory retention obligations.

16. Governing law and jurisdiction

As required by our Curaçao licence, these terms are governed by the laws applicable to our licensing jurisdiction, and any legal proceedings arising from your use of our platform will be subject to that jurisdiction unless otherwise required by local consumer protection law. This does not remove any statutory rights you may hold under United Kingdom law.

Where a conflict arises between these terms and mandatory local legislation, the relevant local provision will apply to the extent required.

Responsible gambling disclaimer

Our services are intended for players aged 18 and over only. Gambling carries financial risk and should be treated as entertainment rather than a way to make money. If you are concerned about your gambling habits or those of someone close to you, free and confidential support is available through the National Gambling Helpline on 0808 8020 133, operated by GamCare. Please play responsibly and within your means.